FAQs

When will my order be dispatched?

We work hard to try and dispatch all orders on the the same day they are placed on a Monday to Friday if the order is received before 2pm. All Next Day orders are guaranteed to be shipped the next working day if the order is placed before 2pm. Any orders placed after these cut off times will be dispatched the next working day.

How long does shipping take?

Shipping times vary depending on the service used, please see our dedicated shipping information page here for more information.

How do I care for my better tights?

We advise that all of our items are hand wash only, for more information please visit our product care page here.

Can I return my order?

• We hope that you love your better tights as much as we do but if there is anything that we can do better please contact us at enquiries@bettertights.com and we will do our best to fix this.
• Returns must be pre-agreed with our customer services team before we can accept any returned items.
• Returns must be received within 30 days of purchase to be eligible for a refund, returns after this date will be dealt with on an individual basis by our customer services team.
• Unfortunately all of our products, unless listed below, are classed as underwear we cannot accept returns once they have been worn or tried on due to hygiene reasons.
• Our Seamless Bras, Leggings and other garments are returnable given they show no signs of wear and are returned in the same new condition. We do not accept returns on our Seamless Briefs and Thongs due to hygiene reasons.
• If you have unopened tights or shorts that you wish to refund or exchange please contact us at enquiries@bettertights.com where we will be able to help you in more detail and arrange your return.
• Returns address: Better Tights, 46 Upper Bond Street, Hinckley, LE10 1RJ

Can I cancel my order?

If you would like to cancel your order please contact us as soon as possible at enquiries@bettertights.com . Unfortunately we cannot cancel orders that have already been dispatched. If you wish to receive a refund for anything dispatched before the cancellation request you must wait to receive your items and return them to us unopened, we can then issue your refund upon receipt of the unopened items.

How do I use my discount code?

You have a discount code? Great news! All you need to do is proceed to checkout and enter your code on the information page. Your discount will be applied and you will see the new total. Please note that we can only accept one code per order and that it will not redeemable with any other promotion.

How do you use my data?

We will not share your information with any third parties for the purpose of marketing, we will only store basic information on our systems such as your name, address and contact details so that we will be able to contact you directly should there be a query with your order.

We will never contact you directly for any marketing purposes unless you have subscribed to our mailing list and have given permission for us to contact you. If you wish for us to remove any of your personal information we will gladly do this - please contact enquiries@bettertights.com for help with this.

We do share details, such as your name, address and contact details, with our courier services to enable them to provide the level of service you have selected.

Please be aware we will never store the payment details that you use on our site. All of the information you provide is dealt with securely by our payment providers.